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TERMS & CONDITIONS
CUSTOMER CARE
At Zaluma, your shopping experience is our highest priority. Our Customer Care team is dedicated to assisting you with any inquiries regarding order tracking, product details, or website navigation. We strive to respond to all customer service emails within 24 to 48 business hours, ensuring you receive the support you need for a seamless shopping experience.
By using our site, you agree to provide accurate and up-to-date contact information so we can efficiently fulfill your requests. We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion if fraudulent or abusive activity is suspected.
PRIVACY & SAFETY
Your privacy and data security are extremely important to us. We collect necessary personal information, such as your name, billing address, shipping address, and email, solely to process your orders and improve your shopping experience. We use industry-standard encryption protocols and secure payment gateways to ensure that your financial data and personal details are fully protected against unauthorized access.
We do not sell, trade, or rent your personal information to third parties. Any data shared with external service providers (such as shipping carriers) is strictly for the purpose of completing your transaction. By subscribing to our newsletter, you consent to receive promotional updates, which you can opt-out of at any time via the unsubscribe link.
WHOLESALE INQUIRIES
We welcome inquiries from retailers and business partners who share our passion for curated, high-quality lifestyle essentials. If you are interested in carrying Zaluma products or placing bulk orders, please contact our wholesale department directly with your business registration details, store location, and the specific items of interest.
All wholesale accounts and bulk orders are subject to approval, minimum order quantities (MOQs), and verification of business credentials. Wholesale pricing, payment terms, and shipping arrangements will be disclosed upon the successful review of your application.